The designer doesn't appear on a product
The designer doesn't appear on a product
- Confirm the Customizer block is added to that product template in the theme editor.
- Make sure the product is assigned the template the block is on.
- Save and republish the theme after adding the block.
The preview doesn't match the print area
The preview doesn't match the print area
Tighten the printable bounds for each decoration area in the app admin so the preview
matches your real production area.
Artwork isn't on the order
Artwork isn't on the order
- Confirm the shopper actually uploaded a file (not just added text).
- Check the file was within the allowed type and size limits.
- Open the order — artwork is attached as line-item properties and stored in Shopify Files.
A customer can't find their saved design
A customer can't find their saved design
Saved designs require the customer to be signed in to their account. Guests can
customize but can’t save.
An upload is rejected
An upload is rejected
The file is likely the wrong type or over the size limit. Adjust the allowed types
and max size in Settings → Uploads.
Still stuck? Contact us with the product and a
screenshot of what you’re seeing.