A partner doesn't see wholesale pricing
A partner doesn't see wholesale pricing
Check, in order:
- The customer has the exact partner tag (default
partner— tags are case-sensitive and must match your setting). - They’re logged in to their account on the storefront.
- The Wholesale price block is added to the product template in the theme editor.
The wrong price shows
The wrong price shows
The price comes from your Price source setting:
- Metafield — confirm the
wholesale.pricevariant metafield is set for that variant. - Percentage off — confirm the percentage is correct.
- Clear your browser cache or test in a private window to rule out a cached page.
The wholesale price isn't charged at checkout
The wholesale price isn't charged at checkout
Make sure checkout pricing is enabled in the app admin. If you’re using discount codes
elsewhere, confirm they aren’t conflicting — Wholesale doesn’t need codes.
Negotiation / quotes aren't working
Negotiation / quotes aren't working
- Confirm negotiation is turned on in settings.
- Confirm a price floor is set (the assistant won’t run without one).
- Quotes create a draft order for your approval — check Orders → Drafts.
Price shows on the product but not on collection grids (or vice versa)
Price shows on the product but not on collection grids (or vice versa)
Adjust the Display setting to show wholesale pricing on product pages, collection
grids, or both.
Still stuck? Contact us with your store URL and the
product you’re testing.